Formation of intercultural business dispute competence in the sphere of professional business communication: contents and technological aspects

Introduction: the development of business dispute competence is aimed at achievement of the educational results connected with acquisition of personal experience in the types of activities the people are mastering in. Personal experience makes an obligatory component of any kind of competence of an employee. The process of competence formation of  this kind is connected with the solution of a number of problems: the specification of content of foreign-language education, the development of special technologies, the choice of training methods, classroom activities aimed at formation, development and improvement of such a competence.

Materials and methods: within the framework of conducted research general scientific methods of knowledge and also special methods of a research were used

Results: the cross-cultural business environment in contents of the educational program of optional foreign-language education "Business English" is described ("Business Result Upper-Intermediate", "Business Benchmark Upper-Intermediate"). The grounds for cross-cultural business dispute competence formation for businessmen in foreign-language education in business English are defined. Technological blocks of a cross-cultural business dispute competence formation for businessmen are described in detail in the didactic module "Business Foreign-language Mediation” in the course of business English for businessmen and entrepreneurs.

Discussion and conclusions: the content of special didactic module "Business Foreign-language Mediation" is designed on the basis of the conducted theoretical and practical research, the author’s personal experience in teaching a foreign language under different didactic and methodical conditions. It is actively used in the system of further foreign-language education, in the system of professional development, it provides positive results, trains businessmen for particular economic activity taking into account the features of the partner country, peculiarities of culture and mentality of business partners.

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