mininuniverВестник Мининского университетаVestnik of Minin University2307-1281Minin Nizhny Novgorod State Pedagogical University10.26795/2307-1281-2019-7-4-10mininuniver-1041Research ArticleСОЦИАЛЬНАЯ ПСИХОЛОГИЯSOCIAL PSYCHOLOGYОсобенности коммуникативного потенциала современных менеджеров среднего звенаCommunicative potential of mid-level managersВолковИ. В.VolkovI. V.

Волков Игорь Владимирович – кандидат психологических наук

Нижний Новгород

Volkov Igor Vladimirovich – Ph.D. in Psychology

Nizhny Novgorod 

vig19@yandex.ruНижегородский государственный университет им. Н.И. Лобачевского (ФГАОУ ВО "Национальный исследовательский Нижегородский государственный университет им. Н.И. Лобачевского" (ННГУ))РоссияNational Research Lobachevsky State University of Nizhny Novgorod (Lobachevsky University (UNN))Russian Federation201919122019741010Copyright © Волков И.В., 20192019Волков И.В.Volkov I.V.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://www.minin-vestnik.ru/jour/article/view/1041Введение

Введение. Исследование выполнено в рамках коммуникативного подхода в менеджменте, который предполагает изучение коммуникативного потенциала личности как основного фактора успешности деятельности организации. В статье раскрывается содержание коммуникативного потенциала как совокупности эмпатии, тенденции к присоединению и чувствительности к обратной связи у современных менеджеров среднего звена.

Материалы и методы

Материалы и методы. Исследование коммуникативного потенциала проводилось при помощи опросника А. Мехрабиана. В исследовании приняли участие 84 респондента – управленцы среднего звена, линейные менеджеры, производственных и торговых организаций, имеющие высшее образование и занимающиеся управленческой деятельностью: 34 женщины и 50 мужчин, со стажем работы от 2 до 5 лет, в возрасте от 24 до 45 лет, имеют в подчинении от 5 до 12 человек. Методы обработки данных включали в себя методы описательной статистики и анализ достоверности различий средних значений.

Результаты исследования

Результаты исследования. Сравнение данных, полученных в результате анализа, c данными успешных менеджеров показало недостаточный уровень развития коммуникативного потенциала менеджеров среднего звена. Анализ полученных данных в зависимости от пола и трудового стажа показал, что чувствительность к обратной связи более выражена у женщин-менеджеров, а также снижается со стажем работы как у мужчин, так и у женщин. Эмпатия также имеет тенденцию к снижению с увеличением стажа.

Обсуждение и заключения

Обсуждение и заключения. Коммуникативный потенциал менеджеров среднего звена требует специального развития в рамках коммуникативных тренингов. Выявленные в исследовании тенденции представляют собой целевые ориентиры для разработки тренинговых программ.

Introduction

Introduction. The study utilizes communicative approach to management, which emphasizes communicative potential of the leader as an important factor of effective business. Communicative potential is understood as a compound of empathy, affiliation tendency and sensitivity to rejection among mid-level managers. 

Materials and methods

Materials and methods. Communicative potential was measured with set of tools by A. Mehrabian. Study sample included 84 mid-level managers from industrial and trade organizations. All respondents have higher education and are involved in management activities over 5 to 12 subordinates. Respondents were 34 female and 50 male, aged 24 to 45. Management experience of respondents varied from 2 to 5 years. Data analysis methods included descriptive methods and comparison of means.

Results

Results. The study revealed insufficient level of communicative potential of mid-level managers compared to successful managers. Comparison of genders and work experience showed that sensitivity to rejection is higher among female managers, and also drops down with experience for both men and women. Empathy is also lower for those who are more experienced.

Discussion and Conclusions. Communicative potential of mid-level managers needs to be developed through special communication training. The trends revealed I the study can provide the targets for training programs.

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The authors declare that there are no conflicts of interest present.